The business and your enquiry
Your supplier is Bexmon Limited, trading as AdamsBlinds, company number 07703609, VAT GB 117 844210. The registered office is 292 Wake Green Road, Birmingham, B13 9QP. It is not a showroom and customers cannot visit. Contact info@adamsblinds.co.uk or 07849 709975.
Sending a form asks us to discuss your project; it does not place an order or confirm an appointment. We will offer survey dates and explain any charges before you agree to a visit.
Estimates, surveys and service area
Initial estimates by email or WhatsApp are free. An estimate based on approximate sizes and photographs is provisional until the specification and any required survey are agreed.
Surveys are usually free. Where a fee applies, it is £150 including VAT, agreed before booking and payable before the visit. That fee is credited against an order that proceeds. It is normally non-refundable, subject to statutory cancellation and refund rights and any refund due if we cannot provide the agreed service.
Our usual minimum project value is £500, with exceptions considered individually. We cover Birmingham and approximately ten miles beyond its boundary for surveys and fitting, subject to the full address and job requirements. Larger commercial projects outside this area may be considered. Supply-only delivery is available throughout the UK.
Specification and confirmation
Please check the products, quantities, materials, colours, controls, fitting method and service details on your quotation and order confirmation. Ask us to correct any discrepancy before approval. Screen images and generated room illustrations are a guide; samples and the agreed written specification determine the order.
An order proceeds when we confirm acceptance and receive the payment agreed for that order. Changes after approval may affect cost or timing and may no longer be possible once manufacture has started. We will explain any proposed additional charge before you agree to it.
Our like-for-like price-match promise compares a genuine written quotation for equivalent products, materials, specification and service. Send the competing quotation before placing your order so we can check that the comparison is equivalent.
Quotation validity and payment
Unless the quotation says otherwise, it is valid for 15 days. Consumer quotations state the total payable including VAT and identify the agreed service or delivery charges.
The standard payment arrangement is 50% on order, with the remaining payment due before installation to secure the appointment. Orders above £2,500 including VAT are payable in full on order unless another arrangement is agreed in writing. The payment schedule issued for your project identifies what is due and when.
The website has no online checkout. Never put payment-card details in the enquiry form. Use the payment instructions supplied directly with your quotation or invoice.
Lead times and fitting
Standard blinds typically take two to four weeks and shutters eight to twelve weeks, depending on the confirmed product, material and production schedule. Outdoor and specialist systems are quoted individually. These are estimates; we will confirm the expected timing for your order and communicate changes.
Please provide safe access to the windows and tell us about access restrictions, unusual wall construction, hidden services, parking arrangements or other relevant site conditions. We will agree what preparation, fixings and fitting are included. Electrical supplies or specialist smart-home work must be specifically agreed; they are not automatically included.
We install suitable customer-supplied products only after assessing the product and the proposed fitting. Repairs and replacement parts are offered for products supplied by AdamsBlinds, subject to assessment and availability. We do not offer repairs to other companies’ products or a measuring-only service that hands over measurements for an outside order. Removal or disposal of existing products must be agreed.
Supply-only orders
For supply-only work, the customer is responsible for confirming the required sizes, specification and compatibility before manufacture. We will explain the measurement format we need and any agreed deductions. Do not assume that a window measurement and a finished product size are the same.
If AdamsBlinds is responsible for the survey and installation, responsibility for our work remains with us. An error in customer-provided information does not remove your rights if the goods or service we supply are otherwise faulty or incorrectly described.
Changes, cancellation and your rights
Products made to your measurements or personalised specification are normally excluded from the statutory change-of-mind cancellation right for distance sales. This does not affect your rights where goods are faulty, misdescribed or otherwise fail to meet the contract.
Separate services may carry cancellation rights. Where you have a statutory cooling-off period and want a service to start during it, we will obtain the appropriate express request and explain any proportionate payment due for work carried out. Any loss of cancellation rights on full performance requires the applicable information and consent.
Tell us promptly if you need to change or cancel an order or appointment. Any charge must reflect the agreed terms, applicable law and work or costs properly incurred; payments are not automatically forfeited where you have a legal entitlement to a refund. Nothing in these terms excludes rights that cannot lawfully be excluded.
Guarantees and aftercare
Our installation and workmanship guarantee lasts six months. The product guarantee is twelve months. Motors and electrical components have twelve months’ cover or the applicable longer manufacturer’s warranty. The relevant product documentation explains any manufacturer-specific conditions.
These voluntary guarantees sit alongside your statutory rights and do not replace or shorten them. Contact us with the order reference and a description or photograph of the issue so we can assess the appropriate remedy.
Additional maintenance, adjustments or visits outside applicable guarantee cover and statutory remedies may be chargeable. We will explain and agree the charge before carrying out paid aftercare. We do not charge for a remedy you are legally entitled to receive free of charge.
Questions and complaints
Email info@adamsblinds.co.uk with your order or enquiry reference and the issue you would like us to address. Customer service is open Monday–Friday, 9am–5pm. Online enquiries can be sent at any time; we aim to respond within 24 hours.
Please give us an opportunity to investigate and put a problem right. Any specific written arrangement agreed for your project should be read with these terms, without limiting your statutory rights.