01 / Planning your project
Installation and product cover.
Our installation and workmanship guarantee lasts six months from completion of fitting. Products we supply have a twelve-month guarantee from delivery for supply-only orders or completion of fitting for supplied-and-fitted orders. Motors and electrical components have twelve months’ cover or the applicable longer manufacturer’s warranty.
Manufacturer-specific conditions are explained in the relevant product documentation. These voluntary guarantees sit alongside your statutory rights and do not replace or shorten them.
02 / Planning your project
Tell us what has happened.
Include the order reference, which product is affected and when the issue started. A view of the whole blind and a close-up of the affected part can help us decide whether further information or a visit is needed.
Do not force a jammed mechanism or attempt unsafe access to high-level products. For a motorised product, identify the control and describe its response without opening electrical components.
03 / Planning your project
Additional aftercare.
Maintenance, adjustments or visits outside applicable guarantee cover and statutory remedies may be chargeable. We agree the scope and charge before carrying out paid work.
We do not charge for a remedy you are legally entitled to receive free of charge. Repairs are offered for AdamsBlinds-supplied products, subject to assessment and parts availability.
