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Terms & Conditions

By placing an order with Adams Blinds® (Bexmon Ltd)
you agree to the below Terms & Conditions:

This page contains information on:
- General Terms and Conditions
- Conditions of Sale

For all other information, please click the below links:
- Warranty Information
- Cookies Policy
- Privacy Policy
- Email Disclaimer
- Appointment Cancellation Policy
- Frequently Asked Questions

Company Certificate | Public Liability Insurance | Professional Indenity Insurance

If you have any questions feel free to email us at Email AdamsBlinds. Thank you.

Please read our General Terms and Conditions of Sale below:



Our Terms and Conditions to be understood in conjuction with our Services Offered.

- 1 - Before any order is placed with us, it is important for you to be aware that (as we are surveying for and supplying made-to-measure products), our surveyors and fitters may require multiple visits to your property to complete the job (more details at point 9).

- 2 - Verbal promises: ​Please note that we are unable to take any responsibility for verbal agreements. For the sake of clear communication and doing fair business, anything said, promised, or agreed on verbally either in person, over any phone conversation, or during the client's home or office visit (while doing a survey or installation) must always be followed up in writing. The client must email (or reply to their existing email chain already open with us) to receive confirmation in writing from one of our staff. This ensures that both parties – we, the supplier, and you, the client – have written proof of any verbal agreements and can rightfully enquire about any promises made in writing. We cannot be held responsible for unwritten verbal agreements, whether made over the phone or face-to-face, with any of our Adams Blinds® team members (office staff, surveyors, or fitters).

- 3 - Manufacture/production time: depending on the product type, around 10-30 working days, upon part- (deposit) payment or full payment received/cleared.

- 4 - For blinds: delivery and/or fitting time: around 10-30 working days, upon part- (deposit) payment or full payment received/cleared.

- 5 - For shutters: delivery and/or fitting time: around 8-20 weeks depending on the type and colours selected, upon part- (deposit) payment or full payment received/cleared.

- 6 - Please note, we make all reasonable efforts to deliver and fit your products as soon as they are manufactured and as soon as possible, however there might be cases when this is out of our control and some delays intervene (e.g., our supplier doesn't supply components/products in the promised time, courier companies mishandle a parcel, unexpected weather conditions, etc.).

- 7 - We provide 2-3 quotations / price estimates for free. A fee is chargeable from clients wishing to get more than 2-3 quotations / price estimates for the same job/project.

- 8 - Picking samples: we provide our clients with links, photos, images of fabric samples, and even send a surveyor to present them on-site from fabric sample books. However please note it is the client's responsibility to know or ask about the fabric's details (e.g. transparency, composition, width, etc.) before ordering, especially if the client asks for a specific fabric and states the original name in their request, as our documentation (proforma/invoice etc) does not have the full fabric specification mentioned in them.

- 9 - After installation, disposal of old blinds and packaging is the customer's responsibility. Removal and disposal of old blinds is £20 per unit.

- 10 - Blinds installation: we reserve the right to complete the installation on multiple occasions if it is necessary to complete the job fully, e.g., we notice something on the blinds needs changing/remaking; we run into an unexpected installation problem; a part breaks and needs changing but the fitter hasn't got a spare part while he is there; if client notices something out of the ordinary on the blinds which wasn't obvious on the day of installation and so needs remaking; if a remake needs to be made for any other reason than the above listed. Please note that we will rectify any product or installation problems that occurred from our parts and this might result in going back multiple times to complete the job.

- 11 - Installation of battery-operated blinds and hardwired (mains powered) electric blinds:
There are different power options, including battery and hardwired motorised / electric blinds.
11.1 - The battery-powered motor allows our installation team to fit your motorised blinds quickly and easily, without the need for an electrician.
11.2 - The hardwired option is operated using your mains electricity supply. If you have a power socket located closely to the blind, we can simply plug them in. Alternatively, if you don 't have a power source, electricity must be run and connected to the shades by a licensed electrician. We can try to outsource for you, or you need to appoint one,
11.3 - Some blinds can be connected to your home WIFI so they can open and close straight from your phone or tablet through a home-hub or smart home system. Our fitters will install the blinds, however we do not offer a smart home system setup. This is done by the client or by anyone else appointed by the client.

- 12 - Part payments (Deposit): we require a 50% part-payment of the full amount (as a deposit) when placing an order unless differently agreed.
- Until part payment is received/cleared, your request is not considered as an official order.
- Please note that the part-payment is non-refundable.

- 13 - Final payment: the remaining balance must be paid at least 1 day prior to the fitting service.

- 14 - Orders above £2,500.00 (incl. VAT) must be paid fully on order unless differently agreed..

- 15 - We charge interest on late payments: anything up to 8% per day.

- 16 - Child Safety: all our products are supplied with child safety devices to comply with BS EN 13120:2009 +A1:2014.

- 17 - We reserve the right to immediately terminate any contract if the client swears, uses bullying tactics, abusive language, or any other offensive behaviour against our staff.

- 18 - Any delivery or supply date or time specified by us in the Order Confirmation, the Technical Order Confirmation Form, or during the order confirmation process (as the case may be), is an estimate only, and we will not be liable to you for any loss sustained by you if we fail to meet that time-scale due-to of circumstances beyond our reasonable control (including, for the avoidance of doubt and without limitation, any loss of income or revenue, loss of business, loss of anticipated savings, loss of data, or any waste of time related to a cancelled installation appointment). All of our products are made-to-measure and may have extended manufacturing and/or delivery periods.

- 19 - Your legal rights to a price reduction:
The Consumer Rights Act 2015 and the Consumer Contracts Regulations are the two pieces of legislation that set refund rights for consumers. The main points and rights conferred state: You 're entitled to ask for a price reduction after Adams Blinds®; fails to attempt to repair or replace a faulty item. Or you can request another repair/replacement at no extra cost.

- 20 - Damage to your glass
It is the customer's responsibility to check with their window supplier the suitable blind type for the window glass they would like to treat with blinds to avoid any damages, such as cracks, due to heat build-up between the window glass and blinds. We have no tools to measure window glass thickness or identify the window glass types our customers own.


The Company ' is Bexmon Limited trading as Adams Blinds®; (AdamsBlinds.co.uk). 'The Customer' is the party or parties referred to in the online or offline order forms, including email orders.

i. The contract and the conditions of contract incorporate all the items of the contract and no representatives, warranties, statements, or undertakings whether oral or in writing shall form part of the contract and no purported variations of the conditions shall have any legal effect unless they shall be in writing and signed by the Director of the Company and attached hereto.
ii. The Customer agrees to purchase and have installed, and the Company agrees to supply and install the units and materials as specified in the form, emails, or order.
iii. The Customer hereby acknowledges that the items specified in the order have been checked by him/her and hereby acknowledges that the order is correct. No work shall be done, or goods supplied, by the Company other than those specified in the order unless previously stated by the Company in writing.
iv. No alterations can be accepted once the Customer has accepted the design.

i. All prices include V.A.T. at the current rate at the time of supply, unless stated differently on the paperwork.
ii. Part payments (deposit)
- we require a 50% part-payment of the full amount (as a deposit) when placing an order unless differently agreed.
- Until part payment is received/cleared, your request is not considered as an official order.
- Please note that the part-payment is non-refundable.
iii. Final payment: the remaining balance must be paid at least one day prior to the fitting service.
iv. Orders above £2,500.00 (incl. VAT) must be paid fully on order unless differently agreed.
v. We charge interest on late payments: anything up to 8% per day.
vi. In the unlikely event that any goods supplied are faulty or damaged, any other items supplied at the time must be paid for in full.

i. Delivery and/or installation times are quoted in good faith and the Company makes every effort to deliver within the times stated, but no liability for damages or otherwise shall be incurred by the Company should these times be exceeded.

Workmanship and Material Guarantee
i. All Blinds are guaranteed for 6 months from the above commencement date
ii. All guarantees are given in good faith. However, if it is deemed after a visit from a company representative that our product has been misused, tampered, or damaged in any way, etc., we will render the guarantee null and void, leaving any remedial work to be carried out a pre-arranged fee, which shall be payable before any work commences.
iii. The company endeavours to abide to the current UK legislation at the date of installation regarding Child Safety.

i. The Company will take all responsible care to carry out the work without causing any damage to the customer 's premises.
ii. It is the Customer 's responsibility to remove any items obstructing or interfering with the installation.
iii. The Customer 's existing Blinds and/or fixtures and/or fittings cannot be removed or disposed of unless previously agreed with a Company representative in writing.

The Company retains title to the goods until paid for in full.

Please note all our products are made-to-measure and customised to your exact specifications, therefore falling under the tailor-made section of the Consumer Contract Regulations 2014 (as "an item that was personalised or custom-made for you") and are exempt from the 14-day cancellation rights. The Purchaser named on the invoices / proforma invoices / quotes etc. has the right to cancel the order hereby made to Adams Blinds®; within 12 hours from the time of the order. If the Purchaser cancels the contract after survey, but within 12 hours, the company reserves the right to keep any part-payments (deposits) paid towards its costs incurred. If cancellation is after surveying and the 12-hour contract cooling-off period, the customer will be liable for 100% of the contract value. Cancellation must be affected by sending a written notice of cancellation via email to: Email AdamsBlinds. Once your order is entered into production, it can no longer be cancelled, altered, or returned for refund.

Except where expressly stated, these Conditions do not affect the Customer's Statutory rights.

The customer will agree to waiver any rights to refuse entrance to his/her property for the recovery of the goods supplied, or supplied and installed, by the Company, or by the Company 's representatives, if goods are not paid for in full.

We record calls when you call Customer Services. When a call is recorded we collect:
- a recording of the conversation
- your phone number

Call recordings will be used:
- to assist in quality-monitoring of staff
- to investigate and resolve a complaint
- for the detection, investigation, and prevention of crime (including fraud)

Sharing data under Data Protection legislation
We may be required or permitted, under Data Protection legislation, to disclose your personal data without your explicit consent, for example if we have a legal obligation to do so, such as for:
- law enforcement
- fraud investigations
- regulation and licensing
- criminal prosecutions
- court proceedings

Retaining personal data
Recordings are kept securely and confidentially deleted after 13 months.

If you can 't find the answer in regards to your information and how we use it, please email us at Email AdamsBlinds and we will answer you.

We reserve the right to change any of the Terms & Conditions at any time at our sole discretion. If we decide to change the Terms of Service, we will publish a new version on this website. Any such changes will be effective upon publishing the revisions.

Did you know?
Our blinds and shutters supply, measuring and fitting service is available in west Central London, including but not limited to:
WC1 - New Oxford Street, Bloomsbury, British Museum, Southampton Row, St Pancras, Russell Square, Great Ormond Street, High Holborn, Kings Cross, Finsbury , Clerkenwell; WC2 Strand - Lincoln's Inn Fields, Chancery Lane, Drury Lane, Kingsway, Aldwych, Covent Garden, Leicester Square, St. Giles, and Charing Cross.

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Expertly measured tailor-made blinds, custom-made blinds, fitted blinds, shutters, window dressing and soft furnishing solutions. Showroom fabrics in your local area. We provide a full made to measure service. We ensure each and every order is made with care. All our products and services are child safe and we ensure all regulations are met by the BBSA. Book your in-home appointment online or email info@adamsblinds.co.uk to discuss your requirements and get your free quotation.
We supply top designers fabrics and components:

Louvolite blinds     Decora blinds     Fabric Box Blinds     Arena blinds     Silent Gliss blinds    
Somfy motorised blinds     Sunwood wooden blinds     Ra-Irwin blinds    

Yewdale blinds      Timberlux blinds     Eclipse blinds     Santa Fe shutters     Luxaflex Blinds

Velux blinds     fakro blinds     rooflite blinds     keylite blinds     dakstra blinds     luctis blinds    
roto blinds     dakea blinds     optilight blinds     skye blinds
Adams Blinds® is a registered trade mark of Bexmon Limited. Trade Mark No: UK00003463076.
All our product are supplied with
child safety devices to comply
BS EN 13120:2009 +A1:2014
internal blind product standard.
AdamsBlinds® London
124 City Road
London, EC1V 2NX, UK
Accredited BBSA Member
"Adam's Blinds / AdamsBlinds®
Bexmon Ltd is an accredited BBSA
'The British Blind and Shutter
Association' member.
BBSA Membership No.: 1071.
is the trading name of Bexmon Ltd
Bexmon Limited
Registered number: 7703609
VAT Registration No. GB 117 844210
Registered company address
292 Wake Green Road
Birmingham, B13 9QP, UK

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