Terms & Conditions

GENERAL TERMS AND CONDITIONS

Our Terms and Conditions to be understood in conjuction with our Services Offered.

- 1 - Before any order is placed with us, it is important for you to be aware that (as we are surveying for and supplying made-to-measure products), our surveyors and fitters may require multiple visits to your property to complete the job (more details at point 9).

- 2 - Verbal promises: ​Please note that we are unable to take any responsibility for verbal agreements. For the sake of clear communication and doing fair business, anything said, promised, or agreed on verbally either in person, over any phone conversation, or during the client's home or office visit (while doing a survey or installation) must always be followed up in writing. The client must email (or reply to their existing email chain already open with us) to receive confirmation in writing from one of our staff. This ensures that both parties – we, the supplier, and you, the client – have written proof of any verbal agreements and can rightfully enquire about any promises made in writing. We cannot be held responsible for unwritten verbal agreements, whether made over the phone or face-to-face, with any of our Adams Blinds® team members (office staff, surveyors, or fitters).

- 3 - Manufacture/production time: depending on the product type, around 10-30 working days, upon part- (deposit) payment or full payment received/cleared.

- 4 - For blinds: delivery and/or fitting time: around 10-30 working days, upon part- (deposit) payment or full payment received/cleared.

- 5 - For shutters: delivery and/or fitting time: around 8-20 weeks depending on the type and colours selected, upon part- (deposit) payment or full payment received/cleared.

- 6 - Please note, we make all reasonable efforts to deliver and fit your products as soon as they are manufactured and as soon as possible, however there might be cases when this is out of our control and some delays intervene (e.g., our supplier doesn't supply components/products in the promised time, courier companies mishandle a parcel, unexpected weather conditions, etc.).

- 7 - We provide 2-3 quotations / price estimates for free. A fee is chargeable from clients wishing to get more than 2-3 quotations / price estimates for the same job/project.

- 8 - Picking samples: we provide our clients with links, photos, images of fabric samples, and even send a surveyor to present them on-site from fabric sample books. However please note it is the client's responsibility to know or ask about the fabric's details (e.g. transparency, composition, width, etc.) before ordering, especially if the client asks for a specific fabric and states the original name in their request, as our documentation (proforma/invoice etc) does not have the full fabric specification mentioned in them.

- 9 - After installation, disposal of old blinds and packaging is the customer's responsibility. Removal and disposal of old blinds is £20 per unit.

- 10 - Blinds installation: we reserve the right to complete the installation on multiple occasions if it is necessary to complete the job fully, e.g., we notice something on the blinds needs changing/remaking; we run into an unexpected installation problem; a part breaks and needs changing but the fitter hasn't got a spare part while he is there; if client notices something out of the ordinary on the blinds which wasn't obvious on the day of installation and so needs remaking; if a remake needs to be made for any other reason than the above listed. Please note that we will rectify any product or installation problems that occurred from our parts and this might result in going back multiple times to complete the job.

- 11 - We at AdamsBlinds wish to clarify our policy regarding product delivery and the responsibilities of our clients. It is imperative for clients to inform us in writing if there are any obstacles that could impede the delivery of ordered products to the designated site location. Failure to do so absolves AdamsBlinds of any responsibility for delivery issues, and as a consequence, any payments made for orders placed under these circumstances will be non-refundable. For any products exceeding 2 meters in size, clients are required to ensure and communicate to the surveyor that the product can be easily managed and delivered to the intended location. This is especially crucial for outdoor products. Before placing any orders, clients must verify that the desired product sizes can be delivered without any problems to the specified location, such as a backyard, roof, patio, veranda, etc.

- 12 - Installation of battery-operated blinds and hardwired (mains powered) electric blinds:
There are different power options, including battery and hardwired motorised / electric blinds.
12.1 - The battery-powered motor allows our installation team to fit your motorised blinds quickly and easily, without the need for an electrician.
12.2 - The hardwired option is operated using your mains electricity supply. If you have a power socket located closely to the blind, we can simply plug them in. Alternatively, if you don 't have a power source, electricity must be run and connected to the shades by a licensed electrician. We can try to outsource for you, or you need to appoint one,
12.3 - Some blinds can be connected to your home WIFI so they can open and close straight from your phone or tablet through a home-hub or smart home system. Our fitters will install the blinds, however we do not offer a smart home system setup. This is done by the client or by anyone else appointed by the client.

- 13 - Part payments (Deposit): we require a 50% part-payment of the full amount (as a deposit) when placing an order unless differently agreed.
- Until part payment is received/cleared, your request is not considered as an official order.
- Please note that the part-payment is non-refundable.

- 14 - Final payment: the remaining balance must be paid at least 1 day prior to the fitting service.

- 15 - Orders above £2,500.00 (incl. VAT) must be paid fully on order unless differently agreed..

- 16 - We charge interest on late payments: anything up to 8% per day.

- 17 - Child Safety: all our products are supplied with child safety devices to comply with BS EN 13120:2009 +A1:2014.

- 18 - We reserve the right to immediately terminate any contract if the client swears, uses bullying tactics, abusive language, or any other offensive behaviour against our staff.

- 19 - Any delivery or supply date or time specified by us in the Order Confirmation, the Technical Order Confirmation Form, or during the order confirmation process (as the case may be), is an estimate only, and we will not be liable to you for any loss sustained by you if we fail to meet that time-scale due-to of circumstances beyond our reasonable control (including, for the avoidance of doubt and without limitation, any loss of income or revenue, loss of business, loss of anticipated savings, loss of data, or any waste of time related to a cancelled installation appointment). All of our products are made-to-measure and may have extended manufacturing and/or delivery periods.

- 20 - Your legal rights to a price reduction:
The Consumer Rights Act 2015 and the Consumer Contracts Regulations are the two pieces of legislation that set refund rights for consumers. The main points and rights conferred state: You 're entitled to ask for a price reduction after Adams Blinds®; fails to attempt to repair or replace a faulty item. Or you can request another repair/replacement at no extra cost.

- 21 - Damage to your glass
It is the customer's responsibility to check with their window supplier the suitable blind type for the window glass they would like to treat with blinds to avoid any damages, such as cracks, due to heat build-up between the window glass and blinds. We have no tools to measure window glass thickness or identify the window glass types our customers own.

CONDITIONS OF SALE

1. PARTIES
The Company ' is Bexmon Limited trading as Adams Blinds®; (AdamsBlinds.co.uk). 'The Customer' is the party or parties referred to in the online or offline order forms, including email orders.

2. MAKING THE CONTRACTS
i. The contract and the conditions of contract incorporate all the items of the contract and no representatives, warranties, statements, or undertakings whether oral or in writing shall form part of the contract and no purported variations of the conditions shall have any legal effect unless they shall be in writing and signed by the Director of the Company and attached hereto.
ii. The Customer agrees to purchase and have installed, and the Company agrees to supply and install the units and materials as specified in the form, emails, or order.
iii. The Customer hereby acknowledges that the items specified in the order have been checked by him/her and hereby acknowledges that the order is correct. No work shall be done, or goods supplied, by the Company other than those specified in the order unless previously stated by the Company in writing.
iv. No alterations can be accepted once the Customer has accepted the design.

3. PRICES AND PAYMENT
i. All prices include V.A.T. at the current rate at the time of supply, unless stated differently on the paperwork.
ii. Part payments (deposit)
- we require a 50% part-payment of the full amount (as a deposit) when placing an order unless differently agreed.
- Until part payment is received/cleared, your request is not considered as an official order.
- Please note that the part-payment is non-refundable.
iii. Final payment: the remaining balance must be paid at least one day prior to the fitting service.
iv. Orders above £2,500.00 (incl. VAT) must be paid fully on order unless differently agreed.
v. We charge interest on late payments: anything up to 8% per day.
vi. In the unlikely event that any goods supplied are faulty or damaged, any other items supplied at the time must be paid for in full.
vii. Goods must be paid in full at the time of collection, delivery or prior to any installations.

4. DELIVERY
i. Delivery and/or installation times are quoted in good faith and the Company makes every effort to deliver within the times stated, but no liability for damages or otherwise shall be incurred by the Company should these times be exceeded.

5. GUARANTEE/WARRANTY
Workmanship and Material Guarantee
i. All Blinds are guaranteed for 6 months from the above commencement date
ii. All guarantees are given in good faith. However, if it is deemed after a visit from a company representative that our product has been misused, tampered, or damaged in any way, etc., we will render the guarantee null and void, leaving any remedial work to be carried out a pre-arranged fee, which shall be payable before any work commences.
iii. The company endeavours to abide to the current UK legislation at the date of installation regarding Child Safety.

6. CUSTOMER PREMISES
i. The Company will take all responsible care to carry out the work without causing any damage to the customer 's premises.
ii. It is the Customer 's responsibility to remove any items obstructing or interfering with the installation.
iii. The Customer 's existing Blinds and/or fixtures and/or fittings cannot be removed or disposed of unless previously agreed with a Company representative in writing.

7. TITLE OF GOODS
The Company retains title to the goods until paid for in full.

8. CANCELLATION BY CUSTOMERS (COOLING OFF PERIOD)
No responsibility or returns will be accepted by AdamsBlinds® once an order is confirmed or deposit received. Please note all our products are made-to-measure and customised to your exact specifications, therefore falling under the tailor-made section of the Consumer Contract Regulations 2014 (as "an item that was personalised or custom-made for you") and are exempt from the 14-day cancellation rights. The Purchaser named on the invoices / proforma invoices / quotes etc. has the right to cancel the order hereby made to Adams Blinds®; within 12 hours from the time of the order. If the Purchaser cancels the contract after survey, but within 12 hours, the company reserves the right to keep any part-payments (deposits) paid towards its costs incurred. If cancellation is after surveying and the 12-hour contract cooling-off period, the customer will be liable for 100% of the contract value. Cancellation must be affected by sending a written notice of cancellation via email to: . Once your order is entered into production, it can no longer be cancelled, altered, or returned for refund.

9. CUSTOMER'S STATUTORY RIGHTS
Except where expressly stated, these Conditions do not affect the Customer's Statutory rights.

10. RIGHTS OF ENTRANCE
The customer will agree to waiver any rights to refuse entrance to his/her property for the recovery of the goods supplied, or supplied and installed, by the Company, or by the Company 's representatives, if goods are not paid for in full.

CALL RECORDING PRIVACY NOTICE
We record calls when you call Customer Services. When a call is recorded we collect:
- a recording of the conversation
- your phone number

Call recordings will be used:
- to assist in quality-monitoring of staff
- to investigate and resolve a complaint
- for the detection, investigation, and prevention of crime (including fraud)

Sharing data under Data Protection legislation
We may be required or permitted, under Data Protection legislation, to disclose your personal data without your explicit consent, for example if we have a legal obligation to do so, such as for:
- law enforcement
- fraud investigations
- regulation and licensing
- criminal prosecutions
- court proceedings

Retaining personal data
Recordings are kept securely and confidentially deleted after 13 months.

If you can 't find the answer in regards to your information and how we use it, please email us at and we will answer you.

We reserve the right to change any of the Terms & Conditions at any time at our sole discretion. If we decide to change the Terms of Service, we will publish a new version on this website. Any such changes will be effective upon publishing the revisions.

OUR STANDARD AGREEMENT WHEN SIGNING THE MEASURE SHEET:

1.1 - the Surveyor has explained the fitting method, including drilling locations as marked on front of this page.
1.2 - I checked the measure sheet and confirm the blind type, fabric name / colour, control sides are correct and agree to the drilling locations as marked after each blind on front of this page.
1.3 - I understand that if a scaffolding or tower needs to be assembled onsite an extra fee may be charged.
1.4 - I understand that once installation completed and work accepted, AdamsBlinds® may charge an extra fee for any further returns, modifications that was not pre-agreed in writing.
1.5 - I acknowledge that the installation of the blinds may not be completed in one session resulting in returning to the installation site multiple times, depending of the project's complexity that Adamsblinds® don't always foresees nor can make a promise at the time when order is made.
1.6 - I will make sure that all furniture is moved when fitters arrive to carry out the installation if not pre-agreed otherwise in writing.
1.7 - I accept the AdamsBlinds® requirements on verbal agreements, as follows:
AdamsBlinds® is unable to take any responsibility for verbal agreements!
For the sake of clear communication, and doing a fair business, anything said, promised, or agreed verbally either in person, over any phone conversation, or during the client's home or office visit (while doing the survey or installation) must always be followed up in writing. The client must email (or reply to their existing email chain already open with us) to receive confirmation in writing from one of our staff. This ensures that both parties – we, the supplier, and you, the client – have written proof of any verbal agreements and can rightfully enquire about any promises that was made in writing. We cannot be held responsible for unwritten verbal agreements, whether made over the phone or face-to--face, with any of our AdamsBlinds® team members (office staff, surveyors, or fitters).
1.8 - I understand that AdamsBlinds® reserves the right to terminate the contract immediately, with no refund, if any of their staff experiences any sort of verbal or physical abuse.
1.9 - I confirm that by ordering any of the AdamsBlinds® products or/and services, agree to be bound by the AdamsBlinds® FULL Terms & Conditions, the Appointment Cancellation Policy and the method how AdamsBlinds® offers and carries out their Service(s) as explained on their pages in conjunction with their ‘Warranty’-, ‘Services’-, ‘Our Process’-, ‘Payment’- pages that is accessible on www.adamsblinds.co.uk. A copy of these documents can also be requested anytime via email on info@adamsblinds.co.uk.
1.10 - I am aware that goods for my order will be made to be individual specification of my window(s) and the order cannot be cancelled once deposit payment was made or neither the deposit shall be returned. I understand that AdamsBlinds® cannot be held responsible for any injury or fatality occurring due to the chain or cord of the blinds. I confirm that I have been also made aware of the safety mechanism available to me at the point of sale and I have been made aware of the safety issues concerning the blind cord/chains.

We advise all our clients to contact us by email on info@adamsblinds.co.uk rather than by phone. We do get a huge number of calls, and at busy times, it can be difficult to answer them promptly. Thank you!