To uphold the highest standards of clarity and fairness in our dealings, we hereby clarify that AdamsBlinds® does not recognise verbal agreements as binding. We firmly believe in the importance of transparent communication; therefore, all discussions, promises, or agreements conducted in person, over the phone, or during any client visits for surveys or installations, must be formally documented in writing.
We kindly request that clients confirm any verbal agreements via email or by replying to an existing email thread to obtain an official written confirmation from our team. This practice ensures that both parties — AdamsBlinds® as the service provider and you as our valued client — have a tangible record of all agreements. This written documentation is essential for both parties to effectively manage and follow up on the commitments made.
Please note that without written confirmation, we are unable to accept responsibility for any misunderstandings or discrepancies arising from verbal communications. This applies to interactions with all members of the AdamsBlinds® team, including office staff, surveyors, and installers.
We greatly appreciate your understanding and adherence to this policy, which is designed to protect and ensure the satisfaction of both parties.
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