Terms for products and services

Your supplier

Your supplier is Bexmon Limited, trading as AdamsBlinds.co.uk, company number 07703609 and VAT number GB 117 844210. The registered office is 292 Wake Green Road, Birmingham, B13 9QP. It is a registered office only and does not accept customer visits. Contact info@adamsblinds.co.uk or 07849 709975.

Submitting a form requests a quotation or a discussion. It does not place an order or reserve an appointment. We offer suitable dates and explain any survey charge before you agree to a visit.

Estimates, surveys and coverage

Initial estimates by email or WhatsApp are free. An estimate using photographs or approximate measurements is provisional until the product, specification and any required survey are agreed.

Surveys are usually free. If a survey charge applies, it is £150 including VAT, agreed before booking and payable before the visit. It is credited against an order that proceeds. The fee is normally non-refundable, subject to statutory cancellation and refund rights and any refund due if we cannot provide the agreed service.

Supply and installation are offered across the UK, subject to assessing the address, product, access and project requirements. Specialist installation availability is confirmed individually before quotation. Delivery is also available for supply-only orders.

Minimum project value and component enquiries

Our usual minimum value for a complete supply-and-installation project is £500, with exceptions considered individually. This minimum does not apply to component orders.

For spare parts, provide the model or part number, quantity, photographs and relevant dimensions where available. Similar-looking components are not automatically interchangeable. Compatibility, availability, delivery charges and any agreed fitting are confirmed in the quotation.

Specification and order confirmation

Check the products, model codes, quantities, material, colour, controls, dimensions and fitting method on the quotation and confirmation. Tell us about any discrepancy before approving the order. Screen colours and product images are indicative; the agreed specification and any confirmed samples identify what is being ordered.

An order proceeds when we confirm acceptance and receive the payment agreed for it. Changes after approval may alter cost or timing and may not be possible once production has started. Any proposed additional charge must be explained and agreed.

Our like-for-like price-match promise applies to a genuine written quotation for equivalent products, materials, specification and services. Send the competing quotation before ordering so we can check the comparison.

Prices, quotation validity and payment

Quotations are valid for 15 days unless they state otherwise. Consumer quotations show the total including VAT and identify agreed delivery, survey or service charges.

For fitted projects, the standard arrangement is 50% on order and the remaining payment before installation to secure the appointment. Orders above £2,500 including VAT are payable in full on order unless a different arrangement is agreed in writing. The payment schedule for a supply-only or component order is confirmed with its quotation.

There is no online checkout. Use the payment instructions provided with your quotation or invoice; do not enter payment-card details into the enquiry form.

Delivery, lead times and fitting

Availability and estimated lead times are confirmed for the chosen products. A component, a made-to-measure blind and a specialist system may have different schedules. We will communicate material changes to the agreed timing; a manufacturer’s general stock or dispatch statement is not an agreed delivery date for your order.

Provide safe access and tell us about relevant construction, concealed services, parking or access restrictions. We agree the installation method, included fixings and preparation. Removal of existing products, access equipment, electrical connections and control integration must be specifically included where needed.

Installation of suitable customer-supplied products is assessed individually. Our repair service is for products supplied by AdamsBlinds, subject to assessment and parts availability. Component supply is separate from a repair visit. We do not offer a stand-alone measuring service that hands over measurements for an outside order.

Specialist healthcare and anti-ligature systems

Specialist installation availability, training requirements, commissioning, testing and any maintenance arrangement are confirmed for the individual project before quotation. A supply-only component or system order does not include installation certification.

These products must be specified as part of the setting’s requirements and risk assessment. The applicable instructions, supporting construction and inspection arrangements need to be considered together. No individual product is a guarantee that every risk in a room has been removed.

Supply-only measurements and compatibility

For supply-only orders, confirm the required dimensions, product reference and compatibility before manufacture or dispatch. We explain the measurement format required and any agreed deductions; a window measurement and the finished product size are not necessarily the same.

Where AdamsBlinds undertakes the survey and installation, responsibility for our work remains with us. Customer-provided information does not remove your rights if the goods or services we supply are faulty, incorrectly described or otherwise fail to meet the contract.

Consumer cancellation and ordinary component returns

For eligible standard goods bought by a consumer at a distance, including ordinary stock components, you normally have 14 days after receiving the goods to tell us you wish to cancel, followed by 14 days to send them back. Email info@adamsblinds.co.uk with a clear cancellation statement and your order details. We will confirm the appropriate return arrangements.

Where this right applies, the refund includes standard outbound delivery charges. Unless we have offered to collect the goods, we refund within 14 days of receiving them back or receiving evidence of return, whichever is earlier. Refunds use the original payment method unless you agree otherwise, without a refund fee. You pay direct return costs only where we informed you of that responsibility before the contract. A deduction may apply for loss of value caused by handling beyond what is reasonably necessary to inspect the goods.

Products genuinely made to your measurements or clearly personalised are normally excluded from the statutory change-of-mind cancellation right. A product is not exempt merely because it is described as supply-only or a component. Faulty or misdescribed goods remain subject to your statutory remedies.

Consumer cancellation rights apply to qualifying purchases outside a trade or business. Returns for business purchases are subject to the written arrangements agreed for the order and applicable law.

Services, changes and cancellations

A qualifying service contract can be cancelled from the time it is agreed until the end of 14 days after that day. If you ask for a service to start during that period, we obtain the required express request and explain any proportionate amount payable if you then cancel. Ending the cancellation right when a service is fully performed requires the applicable information and consent.

Tell us promptly if an order or appointment needs to change. Any cancellation charge must reflect applicable law, the agreed terms and work or costs properly incurred. A payment is not automatically forfeited where you are legally entitled to a refund.

Optional cancellation template

For an order with a statutory cancellation right, you may use this wording or make another clear statement: To Bexmon Limited, trading as AdamsBlinds.co.uk, 292 Wake Green Road, Birmingham, B13 9QP; info@adamsblinds.co.uk. I give notice that I cancel my contract for the following goods or services: [details]. Ordered on / received on: [date]. Order reference: [reference]. Customer name: [name]. Customer address: [address]. Date: [date]. Signature: [only if sent on paper].

Guarantees and additional manufacturer cover

Our installation and workmanship guarantee is six months from completion of fitting. Products have a twelve-month guarantee from delivery for supply-only orders or completion of fitting for supplied-and-fitted orders. Motors and electrical components have twelve months’ cover or the applicable longer manufacturer’s warranty.

Any additional manufacturer cover is confirmed for the particular product, configuration and quotation, including relevant conditions. Original technical PDFs may contain manufacturer warranty wording; read that alongside the cover confirmed for your order rather than treating it as a blanket AdamsBlinds guarantee.

Voluntary guarantees do not replace, limit or shorten your statutory rights. Contact us with the order reference and a description or photograph of a problem so we can assess the correct remedy.

Aftercare and maintenance

Maintenance, adjustments or visits outside applicable guarantee cover and statutory remedies may be chargeable. The scope and charge are explained before paid work is agreed. A remedy that you are legally entitled to receive free of charge is not treated as paid aftercare.

Follow the care and operating instructions for the actual product. Specialist inspection or testing is included only where specifically agreed; contact us if you need to discuss an ongoing arrangement.

Questions and complaints

Email info@adamsblinds.co.uk with your enquiry or order reference and a clear description of the issue. Customer service is available Monday–Friday, 9am–5pm. Online enquiries can be sent at any time and we aim to respond within 24 hours.

We will investigate and explain the proposed next step. Your written project arrangements should be read with these terms. Nothing here excludes liability or consumer rights that cannot lawfully be excluded.