Aftercare & support

If a product we supplied needs attention, contact us with the order reference, a description of the problem and clear photographs. That helps us work out whether advice, a component or a visit is needed.

Guarantee remedies and paid maintenance are handled separately. We explain any charge before agreeing additional work.

Discuss your requirements

Start with the product and order reference

Tell us the model, approximate installation date and whether the issue affects operation, fabric, controls or fixings. For electrical products, describe the behaviour and the control used; do not dismantle electrical components.

We can assess repairs to AdamsBlinds-supplied products, subject to availability and the condition of the system. We do not offer a repair service for products supplied by other companies.

Routine care depends on the material

Use the care instructions for the actual fabric and mechanism. A cleaning method suitable for one material may damage another. Do not lubricate tracks, wash fabrics or change motor settings unless the applicable instructions permit it.

Specialist systems may require planned inspection or testing by suitable personnel. Any inspection or maintenance contract must be agreed separately; it is not automatically included with a supply order.

Understand the cover

Our workmanship guarantee is six months. Our supplied products have twelve months’ cover, with motors and electrical components covered for twelve months or the applicable manufacturer warranty. Additional manufacturer cover is confirmed for the product and quotation.

These guarantees are additional to statutory rights. Extra maintenance or visits outside applicable cover may be chargeable; we do not charge for a remedy you are legally entitled to receive without charge.

Let’s work through the details

Get a quote.
Plan your project.

Share the products you have in mind, or tell us what the space needs to do. We’ll help you establish the specification and the next step.

Free initial estimates by email or WhatsApp
UK-wide supply and installation enquiries
Supply-only products and component orders

Prefer a conversation?07849 709975

Monday–Friday, 9am–5pm
Online enquiries at any time.

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We aim to reply within 24 hours. Appointment dates and any specialist installation requirements are confirmed by our team.

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We aim to reply within 24 hours. Prefer to talk? 07849 709975.