Aftercare & support
Aftercare & support
If a blind needs attention, send the order reference and describe what has changed. Clear photographs of the whole system and the affected part help us identify the right next step.
We assess repairs to products supplied by AdamsBlinds. Work outside applicable guarantees or statutory remedies is quoted before it is arranged.
Discuss your requirements
Describe the behaviour
Tell us whether the fabric catches, a rail moves unevenly or the control does not respond. For motorised blinds, say whether one unit or a whole group is affected and what power or charging arrangement is used.
Stop using a product with a damaged cord, fixing, electrical component or safety device until it has been assessed. Do not force a rail or dismantle a motor to test it.
Use the guidance for the actual blind
Cleaning and adjustment depend on the system and fabric. Avoid soaking cellular fabric, using unconfirmed chemicals or changing tension without the correct instructions. Ask if the original guidance is missing.
Understand the applicable cover
Our workmanship guarantee is six months and product guarantee is twelve months. Motors and electrical components have twelve months or the applicable manufacturer warranty; any additional cover is confirmed for the specific order.
These guarantees sit alongside statutory rights. We do not charge for a remedy that you are entitled to receive without charge. Additional maintenance and other aftercare are agreed separately.
Let’s work through the details
Get a quote.
Plan your project.
Share the products you have in mind, or tell us what the space needs to do. We’ll help you establish the specification and the next step.
- Free initial estimates by email or WhatsApp
- UK-wide supply and installation enquiries
- Supply-only products and component orders
Monday–Friday, 9am–5pm
Online enquiries at any time.
We aim to reply within 24 hours. Appointment dates and any specialist installation requirements are confirmed by our team.