Aftercare & support

If something needs attention, send your order reference, photographs and a description of what happens. Identifying the product first helps us decide whether advice, a replacement part or a visit is appropriate.

We assess repairs to AdamsBlinds-supplied products. Maintenance and other work outside applicable cover are quoted separately before you agree to proceed.

Discuss your requirements

Help us identify the issue

Include the model, approximate installation date and the controls being used. For a motorised system, say whether one blind or a whole group is affected and whether the remote or app still responds.

Do not dismantle electrical components. A damaged cord, chain or safety device needs prompt attention; keep the product out of use where necessary until the fault has been assessed.

Care for the actual material

Fabric cleaning methods differ. Follow the instructions for the supplied material and avoid assuming that every fabric is washable or suitable for wet cleaning.

Charging intervals, batteries and motor settings also vary by model. Use the correct charger and operating guidance supplied with the product.

Guarantees and additional support

Our installation/workmanship guarantee is six months. Supplied products have twelve months of cover; motors and electrical components have twelve months or the applicable manufacturer warranty. Additional manufacturer cover is confirmed for the specific order.

Consumer statutory rights are unaffected. Remedies due under those rights or the applicable guarantee are handled accordingly; separate chargeable aftercare is agreed in advance.

Let’s work through the details

Get a quote.
Plan your project.

Share the products you have in mind, or tell us what the space needs to do. We’ll help you establish the specification and the next step.

Free initial estimates by email or WhatsApp
UK-wide supply and installation enquiries
Supply-only products and component orders

Prefer a conversation?07849 709975

Monday–Friday, 9am–5pm
Online enquiries at any time.

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We aim to reply within 24 hours. Appointment dates and any specialist installation requirements are confirmed by our team.

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We aim to reply within 24 hours. Prefer to talk? 07849 709975.