Frequently asked questions
Frequently asked questions
A few practical answers to help you prepare an enquiry. For a particular system or fabric, use the product page or send us the reference.
A few useful answers
Before you enquire
Can I request an estimate before booking a visit?
Yes. Initial estimates by email or WhatsApp are free. Send approximate dimensions, photographs, a postcode and the quantity you have in mind. The final price depends on the agreed specification and any required survey.
Do you supply only as well as install?
Yes. We welcome UK-wide supply-only and supply-and-installation enquiries. Delivery, installation availability and any specialist requirements are confirmed for the actual project.
Is the survey free?
Surveys are usually free. Where a charge applies, it is agreed before booking: £150 including VAT, paid before the visit and credited against a subsequent order. The service terms explain the applicable cancellation and refund arrangements.
Is there a minimum order?
Our usual minimum for a full supply-and-installation project is £500, with exceptions considered individually. This minimum does not apply to component orders. Any packing, quantity or delivery conditions are confirmed in your quotation.
Can you help identify an existing component?
Send a part number if you have one and clear photographs of the whole system and the component. Similar-looking fittings are not necessarily compatible. We confirm the part before quoting; repair visits are available only for products supplied by AdamsBlinds.
Can I see a fabric sample?
Ask us about samples for the specific range and colour. We confirm availability and any charge before arranging them. Website swatches are a guide: monitor settings, lighting and the physical weave can change how a colour appears.
Will a blackout fabric make the room completely dark?
Blackout fabric prevents light passing through the material. Light can still enter around an ordinary blind. If stronger room darkening is required, the cassette, side channels, overlap and fixing detail need to be considered with the fabric.
Will a smart motor work with my existing home system?
Compatibility depends on the exact motor, generation, controls, hub and platform. Include the system you already use in your enquiry. We confirm the proposed combination and any electrical or configuration work before order.
Does submitting the form book an appointment?
No. It sends a request to our team. We review the information and offer suitable dates. Any survey fee is agreed before the appointment is booked.
What guarantees apply?
Our workmanship guarantee is six months and our product guarantee is twelve months. Motors and electrical components have twelve months or the applicable manufacturer warranty. Additional cover is confirmed for the specified product and quotation; statutory rights remain unaffected.
How quickly will you respond?
We aim to reply within 24 hours. Customer service hours are Monday to Friday, 9am to 5pm, and online enquiries can be sent at any time.
Can I visit your registered office?
No. The registered office is an administrative address only. Contact us to discuss the project, samples or an appropriate site appointment.
Let’s work through the details
Get a quote.
Plan your project.
Share the products you have in mind, or tell us what the space needs to do. We’ll help you establish the specification and the next step.
- Free initial estimates by email or WhatsApp
- UK-wide supply and installation enquiries
- Supply-only products and component orders
Monday–Friday, 9am–5pm
Online enquiries at any time.
We aim to reply within 24 hours. Appointment dates and any specialist installation requirements are confirmed by our team.